Demo Troubleshooting Guide

This troubleshooting guide will provide you with information about the Star Wars® Jedi Knight® II: Jedi Outcast™ Demo. You will find solutions to common problems that were encountered while running the game in the Windows 95, 98, Millennium Edition (ME), 2000, and XP operating systems with OpenGL 1.1 and DirectX 8.0a.

Table of Contents

	   1.	General Information

	   2.	General Troubleshooting

	   3.	Installation

	   4.	Performance

	   5.	Video Issues

	   6.	Sound Issues

	   7.	CD-ROM Drive Issues

	   8.	Controller Device Issues

	   9.	DirectX Setup

	 10.	How to Contact LucasArts

	 11.	Web Sites

-1- General Information

DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems that you may encounter while playing the Jedi Outcast computer video game. LucasArts makes no representation or warranty about the accuracy of the information provided in this troubleshooting guide, what may result or not result from following the suggestions contained in this troubleshooting guide or your success in solving the problems that are causing you to consult this troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth in the Software License and Limited Warranty to which you previously agreed to be bound.

This troubleshooting guide also contains reference to third parties and/or third party web sites. The third party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of any third party web site referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Jedi Outcast computer video game, including without limitation any link contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not responsible for webcasting or any other form of transmission received from any third party web site nor is LucasArts responsible if the third party web site is not working appropriately, including without limitation if the designated third party web site cannot be accessed due to an inaccurate URL.

LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience, and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of the respective third party or third party web site, or any association with the operators of any third party web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the third party web sites. Any dealings with third parties (including advertisers) referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Jedi Outcast computer video game or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or promotions.

Supported Operating Systems
To be able to play Jedi Outcast, you must have Windows 95 OSR2, 98, 98SE, Millennium Edition (ME), 2000, or XP installed and configured correctly and your computer hardware must be OpenGL 1.1 and DirectX 8.0a compatible.

According to the Microsoft website, Windows 95 entered the non-supported phase of its Product Lifecycle in December of 2001. Because of this, several hardware manufacturers are no longer developing drivers for this operating system.

If you are running Windows 2000 or XP, you must have local Administrator or Power User rights to properly install the game. Only local Administrator rights will allow you to update DirectX in these operating systems.

Minimum Requirements

Computer:	100% DirectX compatible computer required.

CPU:	Pentium II 350 MHz or faster CPU required.
	Pentium III or Athlon class 500 MHz or faster CPU recommended.

Memory: 	64 MB RAM required. 128 MB RAM recommended.
	128 MB required for Windows 2000 and XP.

Graphics Card:	16 MB OpenGL compatible PCI or AGP 3D Hardware Accelerator required.
	32 MB recommended.

Sound Card:	16-bit sound card required.

CD-ROM:	Quad Speed CD-ROM drive required for the CD version of the demo.

Input Device:	Keyboard and mouse required. Joystick supported.

DirectX:	Microsoft DirectX 8.0a must be installed to play the Jedi Outcast Demo
	A link to the Microsoft DirectX page is available at the LucasArts website.
	Please refer to Installation and DirectX Setup in this Troubleshooting Guide
	for more information about DirectX.

	NOTE: DirectX may require the "latest" updates for your operating system.
	This may also include the latest drivers for your particular motherboard,
	sound and video hardware.

Installation:	Installation requires 80 MB of free hard drive space. It is recommended
	that you have at least an additional 200 MB of free space available after
	installing the game for the Windows swap/page file and save games.

Multiplayer Support
NOTE: There are no multiplayer levels available in this demo. Multiplayer is only available in the full version of Jedi Outcast. The following are the multiplayer specifications for Jedi Outcast.

Pentium II 400 MHz or faster CPU recommended for Multiplayer client.
Pentium III 600 MHz or faster recommended for Dedicated Server.

Local Area Network Play: Supports up to 32 players via Local Area Network.
Internet Play: Supports up to 16+ players via 56Kbps or faster connection to the Internet.
Dedicated Server: Broadband connection (DSL/Cable modem or better) required for
Internet hosting.

-2- General Troubleshooting

Jedi Outcast was designed to run under Windows 95 OSR2, 98, Millennium (ME), 2000, or XP with OpenGL 1.1 and DirectX 8.x. If the game unexpectedly freezes up, returns you to your desktop, or if you experience any other severe problems, you should try to properly shut down Windows and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is active.) This will help prevent possible problems related to the error that you have experienced. It is especially important to reboot your computer before trying any of the troubleshooting tips included in this guide and before attempting to restart the game.

NOTE: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the Computer. This will put you back into Windows’ normal operating mode.

I Cannot Launch Jedi Outcast. What Do I Do Now?
•	Check to see how much room is available on your hard drive to make sure that you have enough free space for Jedi Outcast to run. It is recommended that you have at least 200 MB of free space after installing the game for the Windows swap/page file and save games.
•	Check to see if your Windows desktop color palette is set to High Color (16-bit). On some video cards, 32-bit desktop settings may cause problems in Jedi Outcast. Please consult Video Issues (Section 5) for more information.
•	Check to see if you have any other applications running, such as memory managers, screen savers, or virus protection programs. Please refer to Should I have Other Programs Running in the Background in this section for more information.
•	Check to see if you have OpenGL compatible drivers. Failure in launching the game may occur because of driver incompatibilities. Please refer to Video Issues (Section 5) for information on OpenGL.
•	You may have changed your desktop color palette to 32-bit in Windows 95 after previously starting the game with the desktop set to 16-bit. Please refer to Video Issues (Section 5) for more information.
•	Check DirectX Setup (Section 9) in this Troubleshooting Guide for directions on how to find out if DirectX supports your computer hardware.
•	If none of the suggestions above help, you may have a corrupted installation. Try uninstalling, then reinstalling the Jedi Outcast Demo.

Why Does DirectX Say I Need To Install DCOM?
When installing DirectX 8.0a in Windows 95, you may see an error at the end of installation stating that you need to install DCOM along with specific download information. If this occurs, click on OK. This error occurs because you have not installed the latest updates for your operating system. To correct this, you can install Internet Explorer 4 or higher, Netscape 3 or higher, or download and install DCOM from Microsoft.

What Should I Do If My Computer Goes To A Black Screen Or Locks Up?
If you end up at a black screen or the game appears to lock up, please press ALT-F4 before trying anything else. If these fail, press CTRL-ALT-DEL once and choose END TASK on Jedi Knight 2, which should take you back to the desktop. Windows 2000 and XP users will need to click on Task Manager, and then choose END TASK. If you do not see a dialog box after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop. Then restart your computer and try running the game again.

Why Do I Keep Hearing Static In Jedi Outcast?
•	Your sound card may not be fully DirectX compatible. Please look at DirectX Setup (Section 9) in this Troubleshooting Guide for information about how to check for DirectX compatibility.
•	You may need to update the drivers for your sound card.
•	Your volume may be turned up too loud in Windows.
•	Your amplified speakers may be plugged into speaker-out on your sound card.

Please consult Sound Issues (Section 6) in this Troubleshooting Guide for more information.

Should I Have Other Programs Running In The Background?
Generally, we have found that it is not a good idea to run any other programs in the background while playing Jedi Outcast. Please turn off any active screen savers while running this game, as they may interrupt the game and cause problems. Various video, sound, or memory problems may occur if other programs are running, including virus-detection utilities. You may need to disable or close programs that start automatically when Windows is started, such as the Microsoft Office Toolbar and the Live!Ware Creative Launcher. Some of these programs display icons on your system tray. If you have icons on your taskbar, right-click on each of them and select the option to disable, unload, or close them before running Jedi Outcast. The next time you start your computer, these items will load once more and the icons will return. If you cannot disable them from the taskbar and you experience problems running Jedi Outcast, we recommend that you consult Windows Help for information on how to remove shortcuts or how to keep other programs from running in the background.

Why Can’t I Task Switch When Playing Jedi Outcast?
Task switching is disabled when playing Jedi Outcast in full screen mode. In order to task switch, you must change Full Screen to Off in the Video Setup screen.

Running On Low-End Systems
When running Jedi Outcast on a low-end system, you may experience some stuttering in the sound and graphics. This usually happens if other programs are running or your system resources are low. Freeing up system resources may improve performance. Check Performance (Section 4) in this troubleshooting guide for more performance tips.

Power Management
If your computer is equipped with a Power Management feature, you may want to disable it. Please consult your computer's documentation or the manufacturer for assistance in doing this. When Power Management is enabled, the following problems may occur:

•	The game may crash or go to a blue screen when sleep mode activates.
•	The Windows mouse cursor may appear when the computer returns from sleep mode.
•	The monitor may go to a black screen while you are playing or when sitting at one screen for long periods of time.

Desktop Color Palette
If you experience problems running the game, we recommend that you set your desktop Color Palette or Colors to High Color (16-bit). When running Jedi Outcast with your desktop set to a color palette other than 16-bit, some video cards may experience problems launching the game or you may see graphic corruption. In most cases, switching to High Color (16-bit) solves these problems. To change your desktop color palette and resolution:

•	Right-click on the desktop where there are not any icons.
•	Choose Properties from the shortcut menu.
•	Click on the Settings tab.
•	Windows 95: Look at Color Palette.
•	Windows 98/ME/2000: Look at Colors.
•	Windows XP: Look at Color Quality.
•	Choose High Color (16-bit).
•	Click OK to close this window.
•	If your computer prompts you to, restart.

Windows 2000 and XP Issues

Administrative Rights
Some of the steps noted in this Troubleshooting Guide regarding making adjustments to your system, such as setting up your monitor, will not be available for you to modify unless you are logged onto the system with Administrative Rights. Without these rights, you may be unable to select the option because it is grayed out. You will be unable to install DirectX unless you are logged on with Administrative Rights.

Keyboard Functionality In Windows 2000 and XP
When playing Jedi Outcast on a Windows 2000 or XP system, pressing ALT, CTRL or SHIFT multiple times may bring up a Windows dialog box while playing the game. This is a function of Accessibility options. For information regarding disabling this feature, please consult Windows Help.

Out Of Virtual Memory Error In Windows 2000 or XP
When playing Jedi Outcast on a 128MB system with Windows 2000 or XP, you may see an Out of Virtual Memory Error while playing or when exiting this game. This occurs in part because the minimum memory requirement for Windows 2000 and XP is 64MB, leaving only 64 MB to run the game. If this occurs, we recommend that you exit the game and reboot your computer to clear the memory before playing again. If the problem persists, you may want to adjust your Page file settings to allow Windows to start the game with more virtual memory. Consult Windows Help for information on how to modify your Page file settings.

-3- Installation

Installing the Jedi Outcast Demo
Please check the amount of available hard drive space on your system before installing Jedi Outcast. The two options, Automatic and Custom, require 80 MB of free hard drive space. We recommend that you have at least an additional 200 MB of free space available for the Windows swap/page file and save games. If you have too little free space on your hard drive after installing Jedi Outcast, you may be unable to start the program.

Automatic installs to the default directory, C:\Program Files\LucasArts\Star Wars JK II Jedi Outcast Demo, does not put a shortcut on your desktop and may install DirectX 8.0a during installation if it is not already installed on your system.

Custom installation will prompt you for an installation location, asks where to place shortcuts in the Start Menu and if you want a shortcut on your desktop, and prompts you to install DirectX 8.0a if it is not already installed on your system.

Available Hard Drive Space on Drive C
Installation requires some space on your C drive even when you are installing to a different hard drive. This is due to a limitation in InstallShield, which requires uninstall information to be put on the C drive.  Because of this, you may see an error during installation stating that you do not have enough free space to install the game when there is ample room available in the install directory. If this occurs, you will need to free at least 10 MB on the C drive prior to installation.

Installing Jedi Outcast with Regional Setting Set To Hungarian
To install Jedi Outcast on a system with the Regional Setting set to Hungarian, you will need to change the region to English (United States) and complete the installation, then change back to Hungarian. Please check the Microsoft Windows update site for other solutions to this problem.

Installing DirectX 8.0a
Jedi Outcast requires DirectX 8.x or a more recent version to be properly installed on your system. You can download DirectX through the link at http://support.lucasarts.com/patches/dx.htm. For more information, please consult the DirectX Setup section of this Troubleshooting Guide.

DCOM Error Message During DirectX Installation
When installing DirectX 8.0a in Windows 95, you may see an error at the end of installation stating that you need to install DCOM along with specific download information. If this occurs, click on OK. This error occurs because you have not installed the latest updates for your operating system from Microsoft. Installing Internet Explorer 4.0 (or higher) or Netscape 3.0 (or higher) or downloading and installing the DCOM update from Microsoft corrects this issue.

Shortcut Does Not Appear On The Desktop
The following are a few reasons why the shortcut to the Star Wars Jedi Knight II: Jedi Outcast Demo may not appear on your desktop after installing the game:

•	When multiple users use one computer, each person may have a separate profile. If your system is configured this way and you choose to create a shortcut to the game during installation, it may not appear on your desktop. If this occurs, just go to the Windows Desktop folder and copy the shortcut to your current desktop or copy the shortcut from the Start Menu to your desktop.
•	You may have chosen Automatic installation. This option does not create a shortcut on your desktop.

Uninstall Warning
When you uninstall the Jedi Outcast Demo, you may receive a warning stating that the uninstaller may not have removed everything. Here are a couple reasons why you may see this message:

•	You may have chosen to keep your saved games and configuration file when you uninstalled the game. In this case, the uninstaller will not remove the LucasArts, Star Wars JK II Jedi Outcast Demo, and GameData folders. You will need to manually remove these folders.
•	You may have installed other LucasArts programs on your computer after installing Jedi Outcast. The LucasArts folder will not be removed from your computer because other LucasArts games are stored there.

Can I Move The Star Wars JK II Jedi Outcast Demo Folder After I Install?
If you wish to move the Star Wars JK II Jedi Outcast Demo folder to a new folder, uninstall first, then reinstall to the new location. Make sure to choose Yes when prompted to keep your saved games and configuration files when uninstalling, so you do not lose your progress. Simply moving the folder will cause the game to stop working. If you have saved games, you will need to move the GameData folder from the previous installation folder to the new location where you install Jedi Outcast.

-4- Performance

Performance Issues In Jedi Outcast
When running Jedi Outcast on the minimum required system, you may experience the following issues:

•	There may be stuttering in the voice and sound.
•	Saber throw may not work correctly.
•	There may be pauses or hitching during the opening movie.
•	Transitions may take a long time.
•	There may be slow downs or stuttering during gameplay.

This occurs most frequently when other programs are running or if your system resources are below 70%. Freeing up system resources may improve performance in the game. For more information, please refer to the Close All Other Programs Before Running Jedi Outcast section below.

Improving Performance In Jedi Outcast
The following are a few suggestions that may free up system resources and improve performance in Jedi Outcast.

To run Jedi Outcast with optimal performance:

•	No other programs should be running in the background.
•	System resources should be at least 85% free.
•	There should be at least 200 MB of free hard disk space after installation.
•	Your system should pass all tests run by the system analyzer, which is located in the help menu on the Star Wars Jedi Knight II: Jedi Outcast launcher.

Adjusting Configuration Options for Optimal Performance
If you experience any performance problems when running Jedi Outcast, you may want to make adjustments based upon the amount of memory on your 3D graphics card and the speed of your system. If you experience performance problems after adjusting settings in the Main Menu Setup screens, we recommend that you adjust these settings based upon the following guidelines:

PII 350MHz, 64 MB RAM, 16 MB Video Card
Video Quality = Fastest
Video Mode = 640x480
Color Depth = 16-bit
Geometry Detail = Low
Texture Detail = Low
Texture Quality = 16-bit
Texture Filter = Bilinear
Shadows = Off
Video Sync = Off
Dynamic Lights = Off
Wall Marks = Off
Music Quality = Low

PIII 700MHz, 128 MB RAM, 32 MB Video Card
Video Quality = Normal
Video Mode = 640x480
Color Depth = 32-bit
Geometry Detail = High
Texture Detail = Medium
Texture Quality = 16-bit
Texture Filter = Bilinear
Shadows = Simple
Video Sync = Off
Dynamic Lights = On
Wall Marks = On
Music Quality = High

PIII 1GHz, 256 MB RAM, 64 MB Video Card
Video Quality = High Quality
Video Mode = 800x600
Color Depth = 32-bit
Geometry Detail = High
Texture Detail = High
Texture Quality = 32-bit
Texture Filter = Trilinear
Shadows = Volumetric
Video Sync = Off
Dynamic Lights = On
Wall Marks = On
Music Quality = High

1280x1024 and Higher Display Mode Settings
Some cards may have issues when running the game after selecting any 1280x1024 or higher Display Mode in the Graphic Settings screen. You may experience severe hitching, a generally poor framerate, or occasional lock ups or crashes. If any of these issues occur when playing Jedi Outcast, please select a lower resolution.

16-bit vs. 32-bit Resolutions
Jedi Outcast is optimized for 32-bit color. We have provided the option to play in 16-bit color in order to accommodate users with lower end systems or graphics cards to enhance performance. When playing in 16-bit color, you may experience various graphics issues in the game. These issues include:

•	You may see unsatisfactory color blending or blocky graphics, particularly in textures.
•	There may be corruption at the seams of adjacent textures.
•	Volumetric shadows do not display correctly in 16-bit display modes.

Jedi Outcast defaults to a 16-bit color depth because some video cards will not display 32-bit color. For best results go into the Video Setup screen in the in-game menu and select a 32-bit display mode.

Close All Other Programs Before Running Jedi Outcast.
This includes virus scanning, word processing and Internet programs. Simply disabling these programs will not always help, as the programs will still use resources that are needed to run Jedi Outcast. If you experience problems completely closing programs that are running, consult the documentation for those individual programs. This is a common problem when trying to completely disable virus-scanning software.

Hardware changes
After changing any of the following hardware in your system, we highly recommend that you start the game in Safe Mode to allow the game to redetect your system hardware.  This may result in features being enabled or disabled dependant on performance and other considerations.  Safe Mode sets all game settings back to default, so you will need to set your controls again if you’ve made changes to the default configuration.  Hardware that may affect the game’s settings are:

•	CPU
•	Video Card
•	RAM
•	Sound Card

-5- Video Issues

This section of the Troubleshooting Guide will provide you with information on problems encountered with specific video cards while running Jedi Outcast. First check to see if your video card is listed in the “supported 3D cards” section. If your video card is supported but you are unable to resolve any video issues through this Troubleshooting Guide, please contact your hardware manufacturer for updated OpenGL drivers. We have included a list of web sites for downloading drivers for your specific card at the end of this document.

General Information and Troubleshooting Tips

OpenGL Compatibility
To run Jedi Outcast, your video card driver must have OpenGL 1.1 compatible drivers. OpenGL is a graphics API that was originally developed for professional workstations. It is now a standard API (Application Programming Interface) for 3D hardware acceleration, utilized in several current 3D games for the PC, including all Quake based games.

Windows 95 and OpenGL
Some earlier versions of Windows 95 do not include OpenGL 1.1. You can download it from the Microsoft Download Center website, which is located at http://download.microsoft.com/download/. The file that you need to download is Opengl95.exe. We recommend that you choose a keyword search and set the Operating System to Windows 95 and Show Results For to All Downloads or Archived files.

Could Not Load OpenGL Subsystem
You may see an error when attempting to start the game stating Could Not Load OpenGL Subsystem. If this occurs, please check the following before trying to start the game:

•	First, make sure that your video card is supported. Please check the list of Supported 3D Cards and Chipset in the Video Section of this troubleshooting guide to see if your card is listed. 
•	Make sure you have the latest drivers for your video card. Please check the Video Section of this troubleshooting guide for the list of drivers that were tested with this game.
•	If you are using a video card that supports dual monitors, the secondary monitor must be disabled for OpenGL to initialize correctly. 
•	Make sure the 3D hardware acceleration is turned all the way up. You can check this by going through Analyze your Computer, which is accessible through the Help menu in the launcher.

16MB Graphics Card Issues
When using a graphics card with 16MB of memory, you may experience the following issues when playing Jedi Outcast:

•	Performance may be slow in some areas.
•	You may see flickering graphics.
•	Textures may be missing or they may display incorrectly.

Please check Adjusting Configuration Options For Optimal Performance in the Performance Section of this Troubleshooting Guide for recommended settings if you experience any of the issues listed above.

1280x1024 and Higher Display Mode Settings
Some cards may have issues when running the game after selecting any 1280x1024 or higher Display Mode in the Graphic Settings screen. You may experience severe hitching, a generally poor framerate, or occasional lock ups or crashes. If any of these issues occur when playing Jedi Outcast, please select a lower resolution.

Crashing After Selecting 1280x1024 or Higher Display Mode
The game may crash to the desktop or display an error message when you attempt to start a game after changing display modes in the setup screen. This occurs if your monitor or its driver does not support the display setting you selected. If this occurs, we recommend that you start the game in Safe Mode by selecting the Play Star Wars JKII Jedi Outcast Demo (Safe Mode) shortcut in your start menu. Safe Mode restores the game to its default settings, which resets the display mode to 640x480. If you have modified any controls, you will need to reassign them when you start the game again. You may need to select the correct driver for your monitor or set your monitor to Plug and Play to select higher display modes.

16-bit vs. 32-bit Resolutions
Jedi Outcast is optimized for 32-bit color. We have provided the option to play in 16-bit color in order to accommodate users with lower end systems or graphics cards to enhance performance. When playing in 16-bit color, you may experience various graphics issues in the game. These issues include:

•	You may see unsatisfactory color blending or blocky graphics, particularly in textures.
•	There may be corruption at the seams of adjacent textures
•	Volumetric shadows do not display correctly in 16-bit display modes.

Jedi Outcast defaults to a 16-bit color depth because some video cards will not display 32-bit color. For best results go into the Graphic Settings screen in the in-game menu and select a 32-bit display mode.

Unable To Launch The Game With Desktop Set to 32-bit In Windows 95
You may be unable to start Jedi Outcast in Windows 95 if you change your desktop color palette to 32-bit after starting the game with the desktop set to 16-bit. If this occurs, you will need to change the desktop back to 16-bit before starting the game.

A note on GL extensions
By default, GL Extensions are set to ON for all video cards except the Matrox G400/450/550 series. We highly recommend that you leave this option at its default setting.  Setting GL Extensions to OFF may cause certain issues with the game, including:

•	You may experience poor framerate.
•	You may see flickering in some areas of the game.
•	You may see intermittent graphics corruption.

Please refer to the Matrox sections below for more information.

Integrated Video Chipsets
When your computer has the video chip built on to the motherboard and the system only meets the minimum requirement for RAM, you may experience various problems that occur because the video chipset may use system memory for its video memory. You may experience the following issues:

•	Jedi Outcast may not run.
•	Transitions may be slow.
•	You may go to a black screen when task switching for a prolonged period of time.
•	The frame rate may be slow and choppy.

Setting Up Your Monitor
If you experience any video problems, you should make sure that your monitor is set up correctly in the display control panel. To do this:

•	Right-click on the desktop where there are no icons.
•	Choose Properties from the shortcut menu.
•	Click on the Settings tab.
•	Windows 95 OSR2: Click on Advanced Properties…
•	Windows 98/ME/2000/XP:  Click on Advanced…
•	Windows 98:  Click on Change… on the Monitor tab.
•	Click on Next>
•	Choose Display a list of all drivers…and click on Next>
•	Windows ME:  Click on Change… on the Monitor tab.
•	Choose Specify the location of the Driver… and click on Next>
•	Choose Display a list of all drivers…and click on Next>
•	Windows 2000/XP:  Click on Properties on the Monitor tab.
•	Click on the Driver tab.
•	Click on Update Driver…
•	Windows 2000: Choose Display a list of all drivers…
•	Click on Next>
•	Windows XP: Choose Install from list or specific location…
•	Choose Don’t search. I will choose the driver to install…
•	Click on Next>
•	Choose your monitor from the list. If you are unable to find your monitor listed, please consult the manufacturer of your monitor to see if they have Windows drivers available for your monitor. This driver allows Windows to set up the monitor correctly.
•	If the correct monitor is not an option in Show Compatible Devices, click on Show All Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of your monitor. If you are unable to find the correct monitor listed, go to standard monitor types at the top of this list and select Plug and Play Monitor. This driver should work with most Windows compatible plug and play monitors, and may correct issues with some older video cards.

Currently Supported 3D Cards and Chipsets
Below is a list of the 3D video cards and chipsets that are supported in Jedi Outcast. If you do not see your card listed, but you do see a chipset that matches the one used on your card, you should be able to play Jedi Outcast.

NOTE: Some of the following cards will work with Jedi Outcast, but exhibit certain issues listed below under Specific Video Issues. When using any of these cards and chipsets, you should be using the latest drivers for your card unless noted below. We have included a list of web addresses for downloading drivers for your specific card at the end of this document.

Supported 3D Card and Video Driver List

Windows 95
Card Name	Chipset	Driver	Version #
ATI Rage Fury	ATI Rage 128	r128_4_12_6269	4.12.01.6269
ATI Rage Magnum	ATI Rage 128	r128_4_12_6269	4.12.01.6269
ATI Rage Fury Pro	ATI Rage 128 Pro	r128_4_12_6269	4.12.01.6269
Matrox G400	Matrox G400	w9x_623	4.12.01.1730
Matrox G400 Dual Head	Matrox G400	w9x_623	4.12.01.1730
Matrox G450	Matrox G450	w9x_623	4.12.01.2730
Creative 3D Blaster Annihilator Pro 2	NVIDIA GeForce 2	win9x-me_2311	4.13.01.2311
ASUSTeK AGP-v7700 GeForce 2 GTS	NVIDIA GeForce 2 GTS	win9x-me_2311	4.13.01.2311
Elsa Gladiac GeForce 2 GTS	NVIDIA GeForce 2 GTS	win9x-me_2311	4.13.01.2311
Elsa Gladiac GeForce 2 MX	NVIDIA GeForce 2 MX	win9x-me_2311	4.13.01.2311
Guillemot 3D Prophet	NVIDIA GeForce 256	win9x-me_2311	4.13.01.2311
Hercules 3D Prophet DDR-DVI	NVIDIA GeForce 256	win9x-me_2311	4.13.01.2311
nVIDIA GeForce 3	NVIDIA GeForce 3	win9x-me_2311	4.13.01.2311
nVIDIA GeForce 3 Ti 500	NVIDIA GeForce 3 Ti 500	win9x-me_2311	4.13.01.2311
Creative Graphics Blaster RIVA TNT	NVIDIA RIVA TNT	win9x-me_2311	4.13.01.2311
STB Velocity 4400	NVIDIA RIVA TNT	win9x-me_2311	4.13.01.2311
Diamond Viper V730 Vanta	NVIDIA RIVA TNT Vanta	win9x-me_2311	4.13.01.2311
Elsa Erazor III-N32 DVI	NVIDIA RIVA TNT2	Elsa9xme	4.13.01.2311
Creative Varpac Blaster TNT2	NVIDIA RIVA TNT2 M64	win9x-me_2311	4.13.01.2311
Guillemot MaxiGamer Xentor 32	NVIDIA RIVA TNT2 Ultra	win9x-me_2311	4.13.01.2311
3D Labs Permedia3 Create!	Permedia 3	21070828r	4.12.01.2016

Windows 98
Card Name	Chipset	Driver	Version #
ATI Radeon	ATI Radeon	4_13_9009	4.13.01.9009
ATI Radeon 7500	ATI Radeon 7500	4_13_9009	4.13.01.9009
ATI Radeon 8500	ATI Radeon 8500	4_13_9009	4.13.01.9009
ATI Rage Fury	ATI Rage 128	4_13_7192	4.13.01.7192
ATI Rage Fury Pro	ATI Rage 128 Pro	4_13_7192	4.13.01.7192
Matrox G400	Matrox G400	w9x_672	4.12.01.2020
Matrox G400 Dual Head	Matrox G400	w9x_672	4.12.01.2020
Matrox G450	Matrox G450	w9x_672	4.12.01.1720
Matrox Millennium G550	Matrox G550	w9x_672	2.12.01.2016
Matrox Millennium G200	MGA-G200	w9x_623	4.12.01.2730
Creative 3D Blaster Annihilator Pro 2	NVIDIA GeForce 2	Win9x-Me_23.11	4.13.01.2311
ASUSTeK AGP-v7700 GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win9x-Me_23.11	4.13.01.2311
Elsa GLADIAC GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win9x-Me_23.11	4.13.01.2311
Elsa Gladiac MX	NVIDIA GeForce 2 MX	Win9x-Me_23.11	4.13.01.2311
Creative Labs 3D Blaster Annihilator	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
Guillemot 3D Prophet	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
Guillemot 3D Prophet	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
Hercules 3D Prophet DDR-DVI	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
nVIDIA GeForce 3	NVIDIA GeForce 3	Win9x-Me_23.11	4.13.01.2311
VisionTek VisionTek Xtasy 6564	NVIDIA GeForce 3 Ti 200	Win9x-Me_23.11	4.13.01.2311
nVIDIA GeForce 3 Ti 500	NVIDIA GeForce 3 Ti 500	Win9x-Me_23.11	4.13.01.2311
nVIDIA GeForce4 MX Dev	NVIDIA GeForce 4 Dev	Win9x-Me_27.42	4.13.01.2742
Diamond Viper V550 SDR	NVIDIA RIVA TNT	Win9x-Me_23.11	4.13.01.2311
STB Velocity 4400	NVIDIA RIVA TNT	Win9x-Me_23.11	4.13.01.2311
Diamond Viper V730 Vanta	NVIDIA RIVA TNT Vanta	Win9x-Me_23.11	4.13.01.2311
Creative 3D Blaster RIVA TNT2	NVIDIA RIVA TNT2	Win9x-Me_23.11	4.13.01.2311
Elsa Erazor III-N32 DVI	NVIDIA RIVA TNT2	Win9x-Me_23.11	4.13.01.2311
Creative Varpac Blaster TNT2	NVIDIA RIVA TNT2 M64	Win9x-Me_23.11	4.13.01.2311
Creative Labs 3D Blaster TNT2 Ultra	NVIDIA RIVA TNT2 Ultra	Win9x-Me_23.11	4.13.01.2311
3D Labs Permedia3 Create!	Permedia 3	21070828r	4.12.01.2107
Hercules 3D Prophet 4000XT	PowerVR Kyro	3dpk-9X-14028	4.13.01.5348
VideoLogic Vivid!	PowerVR Kyro	viv361113x9x	4.13.01.5296
Hercules 3D Prophet 4500	PowerVR Kyro II	3dpk-9x-14028	4.13.01.5348
VideoLogic Vivid! XS	PowerVR Kyro II	vivxs37141w9x	4.13.01.5348
Diamond Viper II Z200	S3 Savage 2000	95103	4.12.01.9007
Diamond Stealth III S540	S3 Savage 4	82021	4.12.01.0258
Diamond Stealth III S540FP	S3 Savage 4	82033	4.12.01.8228
Creative 3D Blaster Savage4	S3 Savage 4 PRO	3ds4w9x	4.11.01.2104
Trident 3DForce G-32	Trident BladeXP T64	6077-020	4.12.01.2319

Windows ME
Card Name	Chipset	Driver	Version #
ATI Radeon	ATI Radeon	4_13_9009	4.13.01.9009
ATI Radeon 7500	ATI Radeon 7500	4_13_9009	4.13.01.9009
ATI Radeon 8500	ATI Radeon 8500	4_13_9009	4.13.01.9009
ATI Rage Fury	ATI Rage 128	4_13_7192	4.13.01.7192
ATI Rage Magnum	ATI Rage 128	4_13_7192	4.13.01.7192
ATI Rage Fury Pro	ATI Rage 128 Pro	4_13_7192	4.12.01.7192
Matrox G400	Matrox G400	w9x_672	4.12.01.2020
Matrox G400 Dual Head	Matrox G400	w9x_672	4.12.01.2020
Matrox G450	Matrox G450	w9x_672	4.12.01.2020
Matrox Millennium G550	Matrox G550	w9x_672	4.12.01.1220
Matrox Millennium G200	MGA-G200	w9x_623	4.12.01.2730
Creative 3D Blaster Annihilator Pro 2	NVIDIA GeForce 2	Win9x-Me_23.11	4.13.01.2311
ASUSTeK AGP-v7700 GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win9x-Me_23.11	4.13.01.2311
Elsa GLADIAC GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win9x-Me_23.11	4.13.01.2311
Elsa Gladiac MX	NVIDIA GeForce 2 MX	Win9x-Me_23.11	4.13.01.2311
Creative Labs 3D Blaster Annihilator	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
Guillemot 3D Prophet	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
Hercules 3D Prophet DDR-DVI	NVIDIA GeForce 256	Win9x-Me_23.11	4.13.01.2311
nVIDIA GeForce 3	NVIDIA GeForce 3	Win9x-Me_23.11	4.13.01.2311
VisionTek VisionTek Xtasy 6564	NVIDIA GeForce 3 Ti 200	Win9x-Me_23.11	4.13.01.2311
nVIDIA GeForce4 MX Dev	NVIDIA GeForce 4 Dev	Win9x-Me_27.42	4.13.01.2742
Diamond Viper V550 SDR	NVIDIA RIVA TNT	Win9x-Me_23.11	4.13.01.2311
Diamond Viper V730 Vanta	NVIDIA RIVA TNT Vanta	Win9x-Me_23.11	4.13.01.2311
Creative Labs 3D Blaster RIVA TNT2	NVIDIA RIVA TNT2	Win9x-Me_23.11	4.13.01.2311
Elsa Erazor III-N32 DVI	NVIDIA RIVA TNT2	Win9x-Me_23.11	4.13.01.2311
Creative Labs 3D Blaster TNT2 Ultra	NVIDIA RIVA TNT2 Ultra	Win9x-Me_23.11	4.13.01.2311
Guillemot MaxiGamer Xentor 32	NVIDIA RIVA TNT2 Ultra	Win9x-Me_23.11	4.13.01.2311
3D Labs Permedia3 Create!	Permedia 3	21070828r	4.12.01.2107
Hercules 3D Prophet 4000XT	PowerVR Kyro	3dpk_9x-14028	4.13.01.5348
VideoLogic Vivid!	PowerVR Kyro	viv37141w9x	4.13.01.5348
Hercules 3D Prophet 4500	PowerVR Kyro II	3dpk-9x-14028	4.13.01.5348
VideoLogic Vivid! XS	PowerVR Kyro II	vivxs37141w9x	4.13.01.5348
Diamond Viper II Z200	S3 Savage 2000	95103	4.12.01.9007
Diamond Stealth III S540FP	S3 Savage 4	82033	4.12.01.8228
Trident 3DForce G-32	Trident BladeXP T64	6077-020	4.12.01.2319

Windows 2000
Card Name	Chipset	Driver	Version #
ATI Radeon	ATI Radeon	5_13_01_3276	5.13.01.3276
ATI Radeon 7500	ATI Radeon 7500	5_13_01_6014	5.13.01.6014
ATI Radeon 8500	ATI Radeon 8500	5_13_01_6014	5.13.01.6014
ATI Rage Fury	ATI Rage 128	5_13_01_3279	5.13.01.3279
ATI Rage Magnum	ATI Rage 128	5_13_01_3279	5.13.01.3279
ATI Rage Fury Pro	ATI Rage 128 Pro	5_13_01_3279	5.13.01.3279
Matrox G400	Matrox G400	w2k_572	5.12.01.1720
Matrox G400 Dual Head	Matrox G400	w2k_572	5.12.01.1720
Matrox G450	Matrox G450	w2k_572	5.12.01.1720
Matrox Millennium G550	Matrox G550	w2k_572	5.12.01.1220
Creative 3D Blaster Annihilator Pro 2	NVIDIA GeForce 2	Win2k-xp_23.11	6.13.10.2311
ASUSTeK AGP-v7700 GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win2k-xp_23.11	6.13.10.2311
Elsa GLADIAC GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win2k-xp_23.11	6.13.10.2311
Elsa Gladiac MX	NVIDIA GeForce 2 MX	Win2k-xp_23.11	6.13.10.2311
Creative 3D Blaster Annihilator	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.01.2311
Creative 3D Blaster Annihilator Pro	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.10.2311
Guillemot 3D Prophet	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.10.2311
Hercules 3D Prophet DDR-DVI	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.10.2311
nVIDIA GeForce 3	NVIDIA GeForce 3	Win2k-xp_23.11	6.13.10.2311
VisionTek VisionTek Xtasy 6564	NVIDIA GeForce 3 Ti 200	Win2k-xp_23.11	6.13.10.2311
nVIDIA GeForce 3 Ti 500	NVIDIA GeForce 3 Ti 500	Win2k-xp_23.11	6.13.10.2311
nVIDIA GeForce4 MX Dev	NVIDIA GeForce4 Dev	Win2k-xp_27.20	6.13.10.2720
Canopus Spectra 2500	NVIDIA RIVA TNT	Win2k-xp_23.11	5.13.01.2311
Creative Graphics Blaster RIVA TNT	NVIDIA RIVA TNT	Win2k-xp_23.11	6.13.10.2311
Diamond Viper V550 SDR	NVIDIA RIVA TNT	Win2k-xp_23.11	6.13.10.2311
STB Velocity 4400	NVIDIA RIVA TNT	Win2k-xp_23.11	6.13.10.2311
Diamond Viper V730 Vanta	NVIDIA RIVA TNT Vanta	Win2k-xp_23.11	6.13.10.2311
Creative 3D Blaster RIVA TNT2	NVIDIA RIVA TNT2	Win2k-xp_23.11	6.13.10.2311
Elsa Erazor III-N32 DVI	NVIDIA RIVA TNT2	Win2k-xp_23.11	6.13.01.2311
Creative Varpac Blaster TNT2	NVIDIA RIVA TNT2 M64	Win2k-xp_23.11	6.13.10.2311
Creative Labs 3D Blaster TNT2 Ultra	NVIDIA RIVA TNT2 Ultra	Win2k-xp_23.11	6.13.10.2311
Guillemot MaxiGamer Xentor 32	NVIDIA RIVA TNT2 Ultra	Win2k-xp_23.11	6.13.10.2311
Hercules 3D Prophet 4000XT	PowerVR Kyro	080162	4.13.01.4162
VideoLogic Vivid!	PowerVR Kyro	vivxs36134w2k	4.13.01.4162
Hercules 3D Prophet 4500	PowerVR Kyro II	3dpk_2k_14028	5.13.01.5348
VideoLogic Vivid! XS	PowerVR Kyro II	vivxs37141w2k	5.13.01.5348
Trident 3DForce G-32	Trident BladeXP T64	58147-008	5.00.2195.0130

Windows XP
Card Name	Chipset	Driver	Version #
ATI Radeon	Radeon	wxp_6_13_10_6015	6.13.10.6015
ATI Radeon 7500	Radeon 7500	wxp_6_13_10_6015	6.13.10.6015
ATI Radeon 8500	Radeon 8500	wxp_6_13_10_6015	6.13.10.6015
ATI Rage Fury	Rage 128	r128xp	6.13.10.5002
ATI Rage Magnum	Rage 128	r128xp	6.13.10.5002
ATI Rage Fury Pro	Rage 128 Pro	r128xp	6.13.10.5002
Matrox G400	Matrox G400	w2k-572	5.12.01.1720
Matrox G400 Dual Head	Matrox G400	w2k-572	5.12.01.1720
Matrox G450	Matrox G450	w2k-572	5.12.01.1720
Creative 3D Blaster Annihilator Pro 2	NVIDIA GeForce 2	Win2k-xp_23.11	6.13.10.2311
ASUSTeK AGP-v7700 GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win2k-xp_23.11	6.13.10.2311
Elsa GLADIAC GeForce 2 GTS	NVIDIA GeForce 2 GTS	Win2k-xp_23.11	6.13.10.2311
Elsa Gladiac MX	NVIDIA GeForce 2 MX	Win2k-xp_23.11	6.13.10.2311
Creative 3D Blaster Annihilator	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.01.2311
Creative 3D Blaster Annihilator Pro	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.10.2311
Guillemot 3D Prophet	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.10.2311
Hercules 3D Prophet DDR-DVI	NVIDIA GeForce 256	Win2k-xp_23.11	6.13.10.2311
nVIDIA GeForce 3	NVIDIA GeForce 3	Win2k-xp_23.11	6.13.10.2311
VisionTek VisionTek Xtasy 6564	NVIDIA GeForce 3 Ti 200	Win2k-xp_23.11	6.13.10.2311
nVIDIA GeForce 3 Ti 500	NVIDIA GeForce 3 Ti 500	Win2k-xp_23.11	6.13.10.2311
nVIDIA GeForce4 MX Dev	NVIDIA GeForce4 Dev	Win2k-xp_27.20	6.13.10.2720
Canopus Spectra 2500	NVIDIA RIVA TNT	Win2k-xp_23.11	5.13.01.2311
Creative Graphics Blaster RIVA TNT	NVIDIA RIVA TNT	Win2k-xp_23.11	6.13.10.2311
Diamond Viper V550 SDR	NVIDIA RIVA TNT	Win2k-xp_23.11	6.13.10.2311
STB Velocity 4400	NVIDIA RIVA TNT	Win2k-xp_23.11	6.13.10.2311
Diamond Viper V730 Vanta	NVIDIA RIVA TNT Vanta	Win2k-xp_23.11	6.13.10.2311
Creative 3D Blaster RIVA TNT2	NVIDIA RIVA TNT2	Win2k-xp_23.11	6.13.10.2311
Elsa Erazor III-N32 DVI	NVIDIA RIVA TNT2	Win2k-xp_23.11	6.13.01.2311
Creative Varpac Blaster TNT2	NVIDIA RIVA TNT2 M64	Win2k-xp_23.11	6.13.10.2311
Creative 3D Blaster TNT2 Ultra	NVIDIA RIVA TNT2 Ultra	Win2k-xp_23.11	6.13.10.2311
Guillemot MaxiGamer Xentor 32	NVIDIA RIVA TNT2 Ultra	Win2k-xp_23.11	6.13.10.23113D 
Hercules 3D Prophet 4000XT	PowerVR Kyro	3dpk-2k-9031	4.13.01.5296
VideoLogic Vivid!	PowerVR Kyro	vivxs36134w2k	4.13.01.5296
Hercules 3D Prophet 4500	PowerVR Kyro II	3dpk-2k-9031	4.13.01.5296
VideoLogic Vivid! XS	PowerVR Kyro II	vivxs361119w2k	4.13.01.5296

Currently Unsupported 3D Chipsets
The following chipsets did not meet the minimum specification or were found to have significant problems when playing Jedi Outcast. Some chipsets listed below may end up working if updated drivers become available. For an updated list of supported cards please check the LucasArts Web page at http://www.lucasarts.com/.

Windows 95
•	ATI Radeon
•	ATI Radeon 7500
•	ATI Radeon 8500
•	Matrox G550
•	S3 Savage2000
•	PowerVR Kyro/Kyro II

Windows 95, 98, ME, 2000 and XP
•	3D Labs GLINT R3
•	3D Labs GLINT R4
•	3D Rage II
•	3dfx Voodoo 2
•	3dfx Voodoo Banshee
•	3dfx Voodoo Graphics (Voodoo 1)
•	3dfx Voodoo Rush
•	#9 Ticket to Ride
•	#9 Ticket To Ride IV
•	ATI Rage LT Pro
•	ATI Rage Pro
•	Intel i740
•	Intel i810
•	MGA-G100
•	Mpact 2
•	PowerVR Neon 250
•	NEC PowerVR PCX
•	NEC PowerVR PCX-2
•	NVIDIA RIVA 128
•	NVIDIA RIVA 128 ZX
•	Permedia 2
•	Rendition V1000-E
•	Rendition V1000L-P
•	Rendition V2100
•	Rendition V2200
•	S3 Savage 3D
•	S3 Savage Pro
•	S3 ViRGE/DX
•	S3 ViRGE/GX
•	S3 ViRGE/GX2
•	S3 ViRGE/VX
•	SiS 6326
•	Trident 3D Image 975
•	Trident 3D Image 985
•	Trident Blade 3D 9880

Windows 2000 and XP
•	3dfx Voodoo 3
•	3dfx Voodoo 4/5 (VSA 100)
•	Matrox G200
•	Permedia 3
•	S3 Savage 2000
•	S3 Savage 4

Windows 2000 Issues
When using Windows 2000, your video card may be disabled for running 3D applications. This occurs because the driver for your card may not have enabled 3D acceleration when the driver was installed. Please refer to the Windows 2000 supported card list for the driver version that corrects this issue.

The following chipsets have a Windows 2000 driver that correct this issue:

•	NVIDIA RIVA TNT
•	NVIDIA RIVA TNT2
•	NVIDIA RIVA TNT2 Ultra
•	NVIDIA RIVA TNT VANTA

Specific Video Issues

3D Labs Permedia 3
When using a card with this chipset, you may experience the following issues in the game:

•	Textures may display incorrectly in some areas of the game, such as certain decals may intermittently flash random textures. Textures may also appear grainy when using 16-bit display settings.
•	You may see flashing or flickering lines at the top and bottom of the screen when the game is set to 800x600x32. Selecting a different graphic display mode corrects this issue.

Notice to 3dfx Users
At the time of release of Jedi Outcast, 3dfx is no longer in business. Because of this, we will be unable to provide support for their cards. This being said, we tested these cards in all operating systems with the drivers listed below to provide information for people still using these chipsets.

NOTE: 3dfx cards are not supported in Windows 2000 or XP. The drivers for these operating systems are not OpenGL compatible.

3dfx Voodoo 3
When using a Voodoo 3 card with driver version v3-w9x-1.07.00 (4.12.01.0666), you may experience the following issues:

•	The Mon Mothma hologram may be displayed as a white rectangle.
•	Pre-rendered cutscenes may flicker between the movie and a white screen.
•	The in-game menus may be a little blurry. If this occurs, they will still be readable.
•	The screenshot of the saved game may be displayed as a white square in the Load Game and Mission Load screen.
•	Saved games may take a long time to load.

3dfx Voodoo 4/5 (3dfx VSA 100)
When using a card with these chipsets with driver version vs-w9x-1.04.00 (4.12.01.0666), you may experience the following issues:

•	The screenshot of the saved game may be graphically corrupt in the Load Game and Mission Load screen. This does not affect the saved game.

ATI Radeon, Radeon 7500, or Radeon 8500
When running Jedi Outcast with these chipsets, you may experience the following issues:

•	You may see severe corruption after selecting 2048x1536 Display Mode in the Video Setup screen. If this occurs, select a different display mode.
•	Light levels may vary when using 32-bit display modes. Disabling Volumetric Shadows by selecting None or Simple for Shadows may correct this issue.
•	The screenshot of the saved game may be graphically corrupt in the Load Game and Mission Load screen. This does not affect the saved game.
•	Windows 98/ME: When using ATI driver wme_radeon_4_13_7189 with 4X FSAA enabled, you may see banding on the camera after selecting a 16-bit display mode in the Video Settings screen. Installing ATI driver wme_radeon_4_13_9009 corrects this issue. 
NOTE: When using this driver, you may see intermittent corruption during cutscene transitions.
•	Windows 2000: When using ATI driver w2k_5_13_01_3276 with 4X FSAA enabled, you may see banding on the camera after selecting a 16-bit display mode in the Video Settings screen. Installing ATI driver w2k_5_13_01_6014 corrects this issue.

ATI Rage 128 or Rage 128 Pro
While using a card with one of these chipsets, you may experience performance problems in some areas of the game after selecting any 32-bit display option. If this occurs, we recommend that you select a 16-bit setting.

Matrox G400/450/550
When using a card with these chipsets, you may experience the following issues in the game:

•	The game may lock up on the transition between the opening movie and in game cinematic on some systems. Disabling GL Extensions in the Video Setup screen corrects this issue, but may adversely affect performance or cause texture flickering in the game. If this occurs, you may want to set the GL Extensions back to ON after the level loads. Please check the Matrox website for an updated driver that may address this issue.
•	You may experience lock ups on other cutscenes in the game after enabling GL Extensions. If this occurs, we recommend that you play the game with GL Extensions disabled.
•	On some systems that experience this lockup, you may be able to bypass the cutscenes by pressing the ‘use’ key. If this does not bypass the lockup, you will need to play the game with GL Extensions set to OFF.
•	When playing the game with GL Extensions OFF, you may see lines displayed in the sky.
•	You may see intermittent flashing or flickering at bottom of the screen during cutscenes. There is a utility on the Matrox website named Matrox Tweak Utility, which allows you to enable vsync for OpenGL. Enabling this feature corrects this issue.
•	Lightmaps may cause textures to appear to quiver on level geometry.  Please check the Matrox website for an updated driver that may address this issue.
•	You must enable 32-bit Z-Buffering in the Display Properties for these cards for Volumetric Shadows to display correctly.
•	The game may start up in Single Player with a black screen while the Company Logo movies play.  If this happens either press the “use” key or click the mouse button to bypass the movies, or wait for the movies to play through.  You will then be presented with the main menu of the game.

Matrox G550 in Windows 95
Matrox has dropped Windows 95 support from their latest drivers for this card. At this time we cannot offer support for Matrox G550 video cards in Windows 95.

NVIDIA Detonator XP Drivers in Windows 95
The Detonator XP drivers do not install an OpenGL properties page in Windows 95. To enable 32-bit in the game, you will be need to select 32-bit desktop color palette in Windows prior to starting the game.

NVIDIA GeForce 2 MX
When using a card with this chipset with Detonator XP driver version 23.11 in Windows 95, you may experience performance issues in some areas of the game after selecting a 32-bit color setting when FSAA is enabled. If this occurs, we recommend that you select a 16-bit setting or disable FSAA.

PowerVR Kyro
When using a card with this chipset in Windows 2000 with Texture Quality set to High with any 32-bit setting, you may see intermittent graphical issues, such as the HUD, textures and characters may flash white. Lowering the Texture Quality or selecting a 16-bit setting corrects this issue.

PowerVR Kyro II
When using a card with this chipset in Windows 2000 in Multiplayer with Texture Quality set to high, you may see textures dropping out throughout the game.  Lowering Texture Quality to normal or Low will fix this issue.

Notice to S3 Users
At the time of release of Jedi Outcast, S3 is no longer in business. Because of this, we will be unable to provide support for cards with these chipsets. This being said, we tested these cards in all operating systems to provide information for people still using these chipsets. Please note that some users have found that the Beta drivers available for these chipsets allow them to play OpenGL titles. We cannot provide support for these drivers. Use at your own risk.

S3 Savage 2000
When using the Diamond Viper II Z200 with the Diamond driver, viperii_win9x_95103,you may experience the following issues:
•	Textures near the sky in the game may artifact against the sky texture after selecting 32-bit in the Video Setup screen. If this occurs, we recommend that you select a 16-bit mode.
•	Textures in the distance may display incorrectly at 1280x1024x32, causing textures to be randomly replaced. If this occurs, select a different display setting.
•	You may intermittently crash to the desktop when using this card in Windows ME.

S3 Savage 4
When using a card with the S3 Savage 4 chipset, you may experience the following issues:

•	Background colors may display incorrectly at 800x600x16.
•	Textures may drop out at 1280x1024x16.
•	The incorrect texture may load in some areas at 640x480x32.
•	The mouse may move slower when set to any 32-bit display mode. We recommend that you set the Color Depth and Texture Quality to 16-bit in the Video Setup screen.

Trident 3Dforce G-32
When using a card with the Trident Blade XP chipset, you may experience the following issues:

•	Distant environment geometry may occasionally drop textures. When this occurs, you may see small, opaque triangles flickering on some buildings. We recommend that you check the Trident website for updated drivers, which may correct this issue.
•	Volumetric shadows do not work correctly with this card. The shadow effects work in reverse, causing the world to become darker when a character is on screen.

-6- Sound Issues

If you are unable to resolve sound problems through this troubleshooting guide, please contact your hardware manufacturer for updated drivers.

DirectX Compatibility
Your sound card needs to be DirectX compatible to run Jedi Outcast. Consult the DirectX Setup section in this Troubleshooting Guide for information about how to check for DirectX support. If the driver for your hardware is not DirectX compatible, check with your hardware manufacturer for updated drivers.

NOTE: If the Media Player is not installed, some of the following instructions will not work. If you want to add it, please consult Windows Help for assistance. Just type Media Player in the index section and follow the directions provided by Windows.

Static Or Distortion In Jedi Outcast
You may hear occasional static in sound effects or sound distortion in the game if the volume is set too high. This is especially noticeable on some older model cards. If this occurs, we recommend that you lower the volume control in the game. If that does not correct the issue, you will need to lower the volume control in Windows. Some older cards work best with the Windows Wave volume set to 50%.

Adjusting Sound Quality Settings in Jedi Outcast
To adjust your sound quality in the game:

•	Select Setup from the Main Menu.
•	Click on Sound.
•	Click on Sound Quality to toggle between High and Low.

Adjusting Volume Levels Within Jedi Outcast
To access these options:

•	Select Setup from the Main Menu.
•	Click on Sound.
•	Click on the Music, Effects or Voice volume sliders to adjust the volume levels.

Adjusting The Volume Through Windows
With some sound cards, you may want to adjust the volume in the Windows control panel before starting Jedi Outcast, or you may need to exit the game to adjust the volume. Double click on the Volume Control icon on your task bar and adjust the volume control and wave volume. If the Volume Control icon is not on your taskbar, follow these directions to adjust your volume:

•	Click on the Start button on your taskbar.
•	Choose Programs.
•	Choose Accessories.
•	Windows 95: Choose Multimedia.
•	Windows 98/ME/2000/XP: Choose Entertainment.
•	Choose Volume Control.
•	Adjust the Wave Volume slider.
•	If you are not hearing any sound, make sure to de-select the MUTE box below the Wave Volume slider.

Default Volume Levels Vary in Different Operating Systems
The default volume levels vary greatly on some sound cards in the different operating systems. Because of this, you may need to adjust your volume control in Windows before entering the game. Please follow the instructions above for information on adjusting the volume through Windows.

Volume Control Programs
Some sound card and/or PC manufacturers may have proprietary software that must be adjusted separately from the Windows Volume control. Consult your hardware documentation for more information.

Powered or Amplified Speakers
If you have powered speakers and have both line-out and speaker-out jacks on your sound card, try plugging your speakers into the line-out jack. Most sound card’s speaker-out jacks have an amplified signal and may cause static or popping on your amplified speakers. Switching to your line-out jack may greatly improve the sound quality.

General Sound Card Troubleshooting
If your sound card is not set up correctly in Windows, not 100% DirectX or Windows 95, 98, 2000, ME, or XP compatible, or you have a resource conflict, these sound problems may occur:

•	You may hear static.
•	You may hear stuttering, especially as someone starts speaking.
•	You may hear repeating sounds.
•	There may be no sound.
•	The sound may drop out.
•	You may experience a clicking or crackling sound.
•	The game may not run.

Testing Your Sound Card In Windows
You can use the Windows Media Player to play a sound to make sure your sound card is set up correctly in Windows. To do this:

•	Click on the Start button on your taskbar.
•	Select Programs.
•	Select Accessories.
•	Windows 95: Select Multimedia.
•	Windows 98/ME/2000/XP: Select Entertainment.
•	Select Windows Media Player.
•	Go to the File menu.
•	Choose Open... and choose a sound to test. Please be sure to choose Files of type: Sound (*.wav).

Testing Your Sound Card In DirectX Diagnostics
After installing DirectX 8.0a, you can run the DirectX Diagnostics program to test your sound card. To do this:

•	Select Help from the Star Wars Jedi Knight II: Jedi Outcast launcher.
•	Select Analyze your Computer.
•	Click on DirectX Diagnostics. This takes you to the DirectX Diagnostics screen.
•	Click the tab that says Sound, and then click on Test. If your card fails these tests, you may have problems running Jedi Outcast or any other program that requires DirectX.

Inspect And Clean The CD
A dirty or scratched CD can cause sound, video and installation problems. Check your CD for any dirt, smudges, fingerprints, or scratches. To clean your CD, wipe it gently with a soft cloth, moving in smooth strokes from the center hub to the outer edge of the CD.

Specific Sound Issues

No Sound When Starting Jedi Outcast in Windows 2000 or XP
When starting the game in Windows 2000 or XP, you occasionally may not hear any sound during the opening movie and at the main menu. If this occurs, click the mouse once to correct this issue.

Dynamic Music
Systems close to the minimum specification for Jedi Outcast may not hear dynamic music (music changing as events occur in the game). These systems will play one music track throughout an entire level. This is an intended feature designed to prevent low-end systems from experiencing severe performance problems in the game. Adding additional system memory may enable dynamic music, as this is the primary factor the game assesses for this feature. Once memory has been upgraded, you will need to enter Safe Mode by selecting the Star Wars JKII Jedi Outcast Demo (Safe Mode) shortcut located in the start menu under LucasArts Jedi Knight II. This will cause the game to re-detect your memory and enable dynamic music. If you have modified any controls in the game, you will need to reassign them when you restart the game via the launcher.

Aopen AW230
When using this card, you may experience the following issues:

•	You may hear warbling in environmental sound effects after enabling low quality sounds. Selecting high quality sound corrects this issue.
•	You may hear a hiss in sound effects and music in the game. Lowering the Effects and Music volume sliders in the Setup menu improves this issue.
•	Windows XP: When using this card with the default XP driver, the music may distort and drop out during the opening movie. This does not occur during gameplay.

Diamond Monster Sound MX400
When using this card in Windows ME you may not hear sound coming from the rear speakers of a 4-speaker system. This is a known issue with the drivers that Windows ME supplies for this card. Unfortunately, there are no drivers that fix this issue.

The configuration software that comes with this card has a setting that enables Direct Sound acceleration. This feature is enabled by default when the software is installed. With this enabled you may experience distortion in the sound in Jedi Outcast. If this occurs disable Direct Sound Acceleration in the In Control Tools control panel.

Ensoniq Soundscape S-2000
When using this card in Windows 95 OSR2 with Ensoniq driver ssiwiz95, the sound volume slider in the Options menu may not affect the sound effects volume. If this occurs, you will need to use the Windows Volume Control to adjust this volume in the game. To do this, follow the instructions above to access Volume Control, and then adjust the Wave Balance slider.

Ensoniq Audio PCI
When using this card, you may experience the following issues:

•	You may hear a hiss in sound effects and music in the game. Lowering the volume sliders in the Setup menu may improve this issue.
•	Windows 2000: When using the default Windows 2000 driver, you may also hear popping in the sound effects and music in the game. Lowering the Effects and Music volume sliders will also lower the popping sound.

ESS 1688, 1868 or 1887 Chipsets
When using a card with these chipsets, you may hear static or popping during movies. We recommend that you check the ESS web site for updated drivers, which may correct this issue.

ESS Canyon 3D Chipset
When an ESS Canyon 3D sound card, such as the Diamond MX400, is set up in Windows 2000 or ME, Windows detects the card as a Maestro 2E. When using these drivers, you may hear sound distortion and static in the game, or the rear speakers may not work. If this occurs, we recommend that you change to the driver for your specific card or check the ESS website for updated drivers which may correct these issues.

I/O Magic Storm Surge
When using this card, you may experience the following issues:

•	Windows ME: When using the driver for this card, WinME.zip, you may hear warbled sound or distortion when the Sound Quality is set to Low. Selecting High Sound Quality corrects this issue. NOTE: High Sound Quality does not work correctly on low-end systems. The reference driver on the Canyon3d2 website, 5032setu9x.xip, also corrects this issue. You may not hear sound from the rear speakers when using these drivers. We recommend that you check the Turtle Beach and ESS websites for updated drivers, which may correct this issue.
•	Windows XP: All sounds in the game may become staticy if you go to the Main Menu from an area where certain sounds are playing. Returning to the menu, then back to the game corrects this issue.

Gravis Ultrasound
When using this card, you may experience the following issues:

•	You may experience hitching during sound events, such as doors opening, after enabling low quality sounds. Selecting high quality sound corrects this issue.
•	You may hear a hiss in sound effects and music in the game. Lowering the Effects and Music volume sliders in the Setup menu improves this issue.

Guillemot MaxiSound Game Theater 64
When using this card, you may experience the following problems:

•	Windows 9x: Please make sure that you install the 1.2 drivers, d649xeu1, prior to installing driver version 1.3, d64ess9xu13. 
•	You may hear stuttering and repeating sounds in the game after installing the updated drivers, version 1.3. Selecting Low Quality sound in the Setup Screen improves this issue. NOTE: This issue did not occur when using the original CD drivers for this card.
•	Windows XP: When using this card with the Windows 2000 drivers, d64ess-2k-100, voice lines may be severely corrupted. Please check for updated Windows XP drivers, which may correct these issues.

MediaSonic Gold-16 Pro
When using this card in Jedi Outcast, you may hear a pop in the sound during in-game movies. We recommend that you check the ESS web site for updated drivers, which may correct this issue. You may hear static in sound when the volume is set too high with this card. Lowering the volume corrects this issue.

Microsoft Digital Sound System 80
When using these speakers in USB mode, you may intermittently hear static and distortion in the audio. This occurs because the USB speakers require CPU time to run. Windows allocates 100% of the CPU to the programs that are running, such as Jedi Outcast, while some USB devices take up to 10% of the CPU, thus trying to use 110% of the resources.

OPTi 931 Chipset
When using a card with this chipset, you may experience the following problems:

•	You may occasionally hear long, loud bursts of static.
•	You may randomly hear a scratchy sound.

Please check the OPTi web site for updated drivers for these cards.

Vortex and Vortex 2 Based Sound Cards
We are unable to provide support for Vortex or Vortex 2 based sound cards in Windows 2000 or XP with this game. This includes the Turtle Beach Montego family of sound cards, as well as other cards with these chipsets.

Vortex Based Sound Cards
When using a Vortex based sound card, you may hear occasional sound distortion in the game. If this occurs, we recommend that you lower the volume control in the game. If this does not correct the issue, you will need to lower the volume control in Windows to approximately ½ way.

Yamaha OPL3-SA Sound Cards
When using the Windows drivers with a Yamaha OPL3 sound card, your sound card may not be recognized in the game. This issue is corrected with Yamaha driver version 2338 (4.05.00.2338).

-7- CD-ROM Drive Issues

This section does not pertain to the downloaded version of the Jedi Outcast Demo.

Jedi Outcast does not access the CD during play. However, if you are experiencing problems when installing or launching the game, your CD-ROM may not meet the minimum requirements to run Jedi Outcast or there may be a problem with your drive.

CD-ROM Access Error
A blue screen CD-ROM access error might be a symptom of one of these problems:

•	You may have a dirty or scratched CD.
•	You may have removed the CD from the computer while Jedi Outcast was running or paused.
•	Your CD-ROM drive may be having trouble reading the disc. This is common on some 8X (eight speed) CD-ROM drives.
•	Your CD-ROM drive may be getting old or worn.
•	Your CD-ROM may not be properly installed in Windows.

First, check your CD for any dirt, fingerprints, smudges or scratches. To clean your CD, wipe it gently with a soft cloth, moving in smooth strokes from the center hub to the outer edge of the CD. If your CD looks fine, replace it in the drive and see if you have this problem again. If the problem persists, try testing the drive with a different CD.

Trouble Accessing Files
If you are having trouble accessing or using files on the CD-ROM or Hard Drive, your drives may be running in MS-DOS Compatibility Mode. To check this:

•	Right click on the My Computer icon on your desktop.
•	Choose Properties from the pop-down menu.
•	Click on Performance.
•	Look at File System:

It should say 32-bit. If this field states that any of your drives are using MS-DOS Compatibility Mode, your drives are not configured properly to run under Windows 95/98. This mode will greatly decrease the performance of your computer, and may not allow you to access programs that are written for 32-bit file access only.

This may be caused by:

•	IDE or SCSI interfaces that are not properly set up under Windows.
•	Inappropriate drivers for IDE or SCSI hardware.
•	Proprietary CD-ROM drives.
•	Computers that do not support LBA (Logical Block Addressing) modes except through software, such as Dynamic Drive Overlay, which allows the computer to see the whole capacity of large hard drives.
•	Software Viruses, such as the MYB or CMOS A virus.

If you are experiencing this problem, please contact your computer manufacturer or a computer technician for assistance in correcting this problem before attempting to install the game.

-8- Controller Device Issues

USB Devices
When using USB devices on your system, you may occasionally hear static and distortion in audio or you may experience slow downs and hitching in the game. This occurs because USB devices require a percentage of the CPU’s processing time to run. Windows allocates 100% of the CPU to the programs that are running, such as Jedi Outcast, while some USB devices take up to 10% of the CPU, thus trying to use 110% of the resources.

Gameport Latency Issues
Certain sound cards, such as cards with ESS and Yamaha chipsets, utilize the Standard Gameport driver included in the Windows operating systems. These cards may cause performance problems if a controller is connected to the gameport. You may experience hitching in the game or your controller may not work properly. If you see these issues, try using a USB controller to play the game and disconnect any devices from the gameport on your sound card.

Logitech Game Controllers
Logitech driver version 3.62, ws362enu.exe, is not supported in Windows 95.

Logitech Mouse
If the mouse wheel does not work in game when using a Logitech mouse, the scrolling size may need to be set to none in the mouse properties under the buttons tab. The web wheel should also be disabled by setting Button 2 to middle button.

NOTE: This may deactivate the mouse wheel in other applications, such as Microsoft Internet Explorer.

Custom Mouse Cursors
When using custom Windows cursors, such as the 3D cursor, the game cursor may be discolored or corrupt in some areas on the game, especially in menus. Disabling this feature corrects this issue.

Kensington Expert Mouse
When using the Kensington Expert Mouse with the PS/2 adaptor, the mouse may lose sensitivity in the game. Adjusting the sensitivity in the Mouse Control Panel or Kensington Mouseware does not correct this issue with this configuration. This does not occur when using the USB adaptor with this device.

Keyboard Issues
Users of compact keyboards, such as those found on laptop systems or those used for ergonomic reasons may experience some problems using the default set of keyboard commands.

Keyboard Limitations
Some keyboards may have limitations in Jedi Outcast. You may be unable to use multiple keys simultaneously. For example: If you are pressing two keys at the same time, only one key may register the action that you chose.

Onboard Keyboard Shortcut Keys
We recommend that you do not use any of the onboard shortcut keys on your keyboard when playing the game. Doing so may have adverse affects on the game, such as causing the game to close while you are playing a mission.

-9- DirectX Setup

Technical Overview Of DirectX
DirectX is a library provided by Microsoft to run inside the operating system and provide programmers with seamless access to all of the hardware features available today. The DirectX platform provides an environment that allows developers to use a standardized format when programming an application. This makes it easier to support a wide variety of different hardware configurations. Prior to DirectX, developers were forced to write hardware-specific code (with a specific driver for each different piece of hardware).

NOTE: Some older systems may contain hardware that may not be fully DirectX compatible. For optimum performance in Jedi Outcast, your system must fully support DirectX. Fortunately, many manufacturers are releasing updated drivers. If you are unsure whether your system will support DirectX, please contact the manufacturer of your system for more information.

WARNING: Once you have installed DirectX, it is not easily removed from your system.

Where To Find DirectX 8.0a
DirectX 8.0a is required to play Jedi Outcast. You can download and install DirectX through the link at http://support.lucasarts.com/patches/dx.htm if you do not already have it installed on your system. If DirectX 8.0 is detected on your system in Windows 95, you will not be prompted to install DirectX 8.0a. If this occurs, Jedi Outcast will work fine with that version.

NOTE: Some programs that were made with earlier versions of DirectX may not work with DirectX 8.x. 

Checking Your System For DirectX Support 
After you have installed Jedi Outcast and DirectX, you may want to determine whether DirectX supports your computer hardware. To do this:

•	Select Help from the Jedi Outcast launcher.
•	Select Analyze your Computer.
•	Click on DirectX Diagnostics. This takes you to the DirectX Diagnostics screen.
•	Click on the Display (or Display 1) and Sound tabs.
•	If you are experiencing any problems while running Jedi Outcast, we recommend that you test DirectDraw, Direct3D and DirectSound on their respective screens. If any of these tests fail, please check for updated drivers for the hardware that failed the test. If you continue to have problems after updating the drivers, we recommend that you contact the hardware manufacturer of the card for further assistance.

If you are unable to open the Jedi Outcast launcher, follow these steps to run the DirectX diagnostics program after installing DirectX:

•	Click on Start to open the start menu.
•	Click on Run.
•	Type DXDiag into the Run dialog box.
•	Click OK.

-10- How to Contact LucasArts

LucasArts has set up a variety of services to provide you with information regarding our programs, hint & gameplay assistance, and technical support.

Where To Find Us Online
Visit the LucasArts Web site at www.lucasarts.com. From there, you can access the Support area where you will have the option to receive online technical support through Yoda’s Help Desk, browse technical documents, or leave a message for an online representative.

Yoda's Help Desk
We are proud to feature Yoda's Help Desk, an interactive knowledge base, which is available in the Support section of the LucasArts Web site at http://support.lucasarts.com. Yoda's Help Desk offers solutions to technical issues based on information you provide. Visitors to Yoda's Help Desk will be able to receive technical support 24 hours a day, seven days a week. If Yoda’s Help Desk is unable to provide you with a solution to your problem, you will be given the option to submit an e-mail message to an online representative.

LucasArts Company Store
Visit our secure online store at www.lucasarts.com/companystore. The Company Store offers a complete selection of LucasArts games, hint books and logo gear. Reach us by mail at:
LucasArts Company Store
P.O. Box 14797
Fremont, CA 94539
Or fax us at 1-925-275-1190.

-11- Web Sites

The list below is provided to assist you in finding the latest drivers for your sound and/or video hardware. Please check your hardware manufacturer’s web site for updated drivers for your specific card.

3Dlabs	www.3dlabs.com
A-Bit	www.abit.com
AMD	www.amd.com
Asus	www.asus.com.tw
ATI Technologies	www.ati.com
Aureal Sound Cards	www.vortexofsound.com
Aztech Labs	www.aztech.com.sg
Compaq	http://www.compaq.com/
Creative Labs	www.creativelabs.com
Crystal Semiconductor	www.crystal.com
DELL Computer	www.dell.com
Diamond Multimedia	www.sonicblue.com
Elsa	www.elsa.com
ESS Technologies	www.esstech.com
Gainward	www.gainward.com
Gateway 2000	www.gateway.com
GLSetup	www.glsetup.com
Guillemot	www.guillemot.com
Hercules	www.hercules.com
Hewlett Packard	www.hp.com
IBM	www.ibm.com
Intel	www.intel.com
I/O Magic	www.iomagic.com
Intergraph	www.intergraph.com
Kensington	www.kensington.com
Logitech	www.logitech.com
Matrox	www.matrox.com
Microsoft	www.microsoft.com
Microsoft Sidewinder	www.microsoft.com/sidewinder
Netgear	www.netgear.com
NVIDIA	www.nvidia.com
OpenGL.org	www.opengl.org
OPTi	www.opti.com
Trident	www.tridentmicro.com
Turtle Beach	www.tbeach.com
USRobotics	www.usrobotics.com
VIA Technologies	www.via.com.tw
VideoLogic	www.videologic.com
Yamaha	www.yamaha.com

© 2002 LucasArts Entertainment Company LLC. © 2002 Lucasfilm Ltd. & TM or ® as indicated. All rights reserved. Used under authorization.